Frequently Asked Questions
Answers to common Made4You questions about measuring, ordering, technical checks, fitting, payment, delivery, changes, damage, guarantees and support.
Can I order shutters online?
Yes. Made4You is designed as a complete online ordering system. You can configure supported shutters, enter measurements, upload photographs, see an itemised price and pay securely online.
Do I need to fit the shutters myself?
Yes. Made4You supplies shutters for customers to fit themselves and provides fitting instructions, videos and support.
How accurate do my measurements need to be?
Accurate measurements are essential. Follow the relevant measuring guide and enter dimensions in millimetres. Photographs are also required so the technical team can review the opening.
What happens after I pay?
Your order enters a technical review. A shutter expert checks the measurements, photographs and design before manufacture.
Can my order change after I pay?
If the technical review identifies a required change, the team will explain it. You can provide further information or approve a revised specification before manufacture. Any price change must be accepted before the order proceeds.
How quickly will I receive my shutters?
The current project brief proposes around 14 days after technical approval, subject to the confirmed operational promise and delivery terms. The final delivery estimate will be shown/confirmed before launch.
What payment methods are available?
Secure card payment is required, with wallet payments such as Apple Pay and Google Pay planned through the selected payment provider.
Will VAT and delivery be included in the price?
Consumer prices should be displayed including VAT. Delivery and any unavoidable charges should be clearly shown before payment.
Can I order more than one window?
Yes. The configurator is designed to let you add, duplicate, rename, edit and remove multiple windows in one order.
Can I save my quote?
Yes. The brief requires customers to be able to save and resume a quote on another device.
Do you support bay windows?
Supported bay-window layouts can be configured online. If your bay does not match a supported layout, contact support rather than guessing.
What happens if my measurements or photos need changing?
The technical review team can request more information. You can respond and upload replacement information without starting the order again.
What if my order arrives damaged?
Do not begin fitting. Check the delivery against your order and contact Made4You promptly using the approved damage-reporting process.
Are the shutters suitable for bathrooms and kitchens?
The composite material is designed to resist moisture and is suitable for moisture-prone areas. Follow the product and fitting guidance for your specific installation.
What guarantee do the shutters have?
The underlying British Made Shutters product information states that composite shutters are backed by a 10-year warranty. The final consumer warranty wording, exclusions and claim process must be confirmed for Made4You.
Can I cancel a made-to-measure order?
Made-to-measure cancellation rights need to be set out clearly in the final consumer terms, including the customer's statutory rights where goods are faulty, damaged or misdescribed. Please see the final Cancellation & Returns policy once approved.
How do I contact support?
Use the Made4You contact form or the published support contact details. Have your order reference ready where your query relates to an existing order.
